Terms & Conditions

Proprietary Materials

This Web Site is protected by copyright pursuant to Canadian copyright laws, international treaties and other copyright laws. The Web Site contains copyrighted material, trademarks and other proprietary information of Reflex 2000 Inc. User agrees not to modify, publish, copy, transmit, participate in the transfer or sale of, create derivative works of, or in any way exploit, in whole or in part, any Proprietary Material without proper authorization.

Security & Privacy Policy

We want to make sure your online ordering is easy, secure. Reflex 2000 Inc. employs the Internet’s Secure Socket Layer (“SSL”) security technology. Your Browser will automatically be directed to our secure commerce server, so that all your personal information will be encrypted before it is transmitted over the Internet.

For your additional security, Reflex 2000 Inc. requires all shoppers to sign in with their email address and password before accessing any content on the website. An indication of a secure server is a “lock” icon at the bottom of your browse. This may look different from browser to browser, and  assures you that the information being submitted is now secure.

Our Privacy Policy

Reflex 2000 Inc.  values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent the information you provide to us online to third parties. We also give you the option to unsubscribe of receiving periodic email from us during the checkout process. If this option is unchecked, you will not receive any email from us other than email communicating information regarding your order(s).

Termination

Reflex 2000 Inc. may choose at their sole discretion to terminate User rights or access with or without cause.

Right to Modify Web Site

Reflex 2000 Inc. may at any time, without notice or liability, change or eliminate any content or feature of the Web Site, or restrict the use of any portion of the Web Site. Users only right with respect to any dissatisfaction with any service-related change or elimination is to cease use of the Web Site.

Prices

Prices, terms and policies are subject to change without prior notice.

CUSTOM TRANSFERS CANCELLATION POLICY

Upon submitting of custom order, and acceptance by Reflex 2000 Inc. you are liable for any and all charges incurred up to time of cancellation. This includes, but is not limited to: artwork, film(s) and printed material completed at the time of cancellation.

CUSTOM TRANSFERS ARTWORK POLICY

All custom orders are subjected to 50% deposit.

Standard Turnaround is 5 to 7 business days. Should you require faster turnaround, rush charges may apply.

Customer approval for artwork is only accepted via email and with the proof attached. It is the customer’s sole responsibility to review the proof thoroughly. Once customer has signed off on the proof, any and all changes will be billed accordingly.

Artwork is created proportionately according to the requested dimensions. Only at customer’s request can the artwork be stretched to fill the printing area.

The preferred file format is screen ready vector (.ai, .eps, .pdf, .cdr), complete with assigned pantone colors. Any submitted file which requires retouching, color correction and resizing;

if the artwork was ‘Live-Traced’ or ‘Bitmap Traced’, artwork charges will apply to clean up the image. For True Pantone Matching, charges will apply.

Custom orders are based on customer supplied specifications by sending us a design you are confirming that you have ownership or permission to reproduce the design. Reflex 2000 Inc. is not responsible for trademarks, copyrights, and/or license infringements. If for any reason the legal owner of the design contacts Reflex 2000 Inc., they will be redirected to the customer.

RUSH SERVICE POLICY

Standard turnaround is 5 to 7 business days, after approval of artwork. Should you require rush services, additional charges will apply and timeline determined based on production schedule.

STANDARD SHIPPING POLICY

Ground shipments, prepaid and collect only. Customers can request priority shipping.

Reflex 2000 Inc. is not responsible for any loss, damage to goods or delayed delivery once it leaves our premises.

CUSTOMER RETURNS POLICY

We strive to satisfy every customer, however should you receive a defective item, please contact our customer service at (905) 875-4142.

Returns will not be accepted without prior authorization and a RGA issued by Reflex 2000 Inc.  Any unauthorized returns will be refused and returned at the customer’s expense. Any returned stock item found not to be defective will incur a 15% restocking fee.

TRANSFERS APPLICATION

Instructions on how to apply the transfers are available below. We cannot accept responsibility for any product failure based on improper application. In any case, our liability is limited to the value of the Reflex 2000 Inc. products only. Please test the transfers to your quality standards before production. Successful application of any heat transfer product is based solely on the accurate control of time, temperature, pressure, the quality of heat press and also quality of garment.

If there’s any other concerns with the transfer application, please give us a call and we’ll do our best to help.

APPLICATION METHODS

TONE ON TONE: Temperature: 375 F | Time: 6 seconds | Method: peel immediately

RETRO WASHOUT PRINT: Temperature: 375 F | Time: 6 to 8 seconds | Method: peel cold

HIGH OPAQUE FOR DARK GARMENTS: Temperature: 375 F  | Time: 4 to 6 seconds  | Method: hot peel

SOFT HAND PRINTS: Temperature: 375 F  | Time: 6 to 8 seconds | Method: hot peel

GLITTER: Temperature: 375 F  | Time: 8 seconds | Method: cold peel

PUFF INK: Temperature: 375 F  |Time: 4 to 6 seconds | Method: hot peel

SUBLIMATION: Temperature: 375 F | Time: 35 seconds | Method: hot peel

Right to Modify Terms and Web content

Reflex 2000 Inc. Inc. has the right to modify the above terms in any manner and at any time, with or without cause.