Frequently Asked Questions

General Questions

Reflex 2000 has been manufacturing and supplying high-quality heat transfers providing a versatile solution for any textile needs.

With high volume traditional silkscreen process and digital printing we can offer quantities and quality in a quick and reliable fashion right out of Ontario Canada.

Our standard turnaround is 5 business days, we offer a rush service to put your job in priority queue for $65.

Our standard products are designed for high quality stretch and washability for over 30-50 washes. We offer special adhesives for unique requests. Please specify your fabric when placing an order if you are unsure.

We are constantly improving our eco footprint by adapting new technologies to minimize wastage and use of harsh or toxic chemicals, our screen printed inks are also kid friendly.

Ordering Questions

For the fastest service, order through our website, we have simplified the process to make it quick and easy!

The transfers are priced based on type, size and quantity. It is specific per individual design.

Once you have setup an account with us, we will send you a welcome kit that includes samples, price list, and application instructions. You can view pricing by logging in and clicking pricing in the dashboard. Click here to open an account.

We offer a rush service for $65 in those particular moments you may need them.

The minimum order quantity is 20 pieces per design.

Reflex will charge 50% deposit from your credit card to begin the order, we will charge the difference when it is ready to ship with updated shipping costs if needed. Should the card decline, a notification will be sent to you with a link to payment to ship out your order.

Please notify us within 3 business days of receiving your goods. The job number and details of issues sent to orders@reflex-aad811.ingress-bonde.ewp.live and we will work with you to find the correct solution.

Artwork Questions

Very fine detail can be achieved with digital and silk screen, please have a tolerance in mind when preparing artwork.

We offer a variety of sizes to choose from, we always recommend to print out a regular sheet of your artwork to see how it translates onto your physical garment to double check!

Our standard offering is up to 19.5 x 16.5, we do offer larger formats up to 30″ x 40″, These are special request.

We prefer vector format in PDF. We can accept other files if prepared correctly. Our team will reach out to you if an incorrect file has been submitted.

After submitting your order as best possible. Our art team will make sure everything is good and notify you if there are any issues.

We provide art proofs at an additional cost of $10 per artwork, if your job is submitted correctly and accurately. Our goal is to provide you with expedited service which proofs can delay. We recommend using this service if you are unsure with the file you are submitting.

Shipping Questions

We primarily ship with Fedex, our pricing will be dependent on your location and weight of the package(s)

Yes we do, Please let us know if there is anything required. Our products, since manufactured in Canada, are NAFTA friendly.

Pressing Questions

Most of the transfers will be specified hot peel unless they have a special finish like glitter. Please refer to our application sheet to see the best way to peel the transfers.

We recommend using a pneumatic heat press because it allows for even pressure every time, otherwise manual heat presses can be used, please keep pressure in mind. you cannot use any household applications like an iron.